TERMS AND CONDITIONS

Data We Collect

• Contact and Transaction Data: name, email, phone number, billing and delivery addresses, order details, payment tokens.

• Communications: messages you send to us by email, contact form, or phone and any photos you provide for enquiries, returns or custom orders.

• Optional Marketing Preferences: if you opt in, marketing consent and marketing contact history.

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Why We Collect It

• To fulfil orders: process, pack and deliver purchases and handle returns.

• To provide customer service: respond to enquiries, assess faults and arrange repairs.

• To improve the site and products: analyse usage, fix issues and tailor product development.

• To send transactional messages: order confirmations, shipping updates and service communications.

• To send marketing: only where you have given consent.

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Product Safety and Quality

• Materials and standards: products are made from reclaimed whisky barrels and finished to appropriate standards for the intended use. We provide care instructions and safety guidance with each product.

• Suitability: customers must check that bespoke items are suitable for their intended environment and use.

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Reporting Faults and Incidents

• How to report: email tokenoftheforest@gmail.com with your order number, clear photos and a description of the problem.

• Timeframes: report visible damage or defects within 14 days of delivery; safety concerns should be reported immediately.

• Resolution: we will assess and offer repair, replacement, refund or recall if required.

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Accessibility

Our Commitment

• Inclusive design: we are committed to making our website, products and services accessible and usable by as many people as possible.

• Standards: we aim to meet recognised web accessibility best practices for clear navigation, readable content and keyboard access.

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Site Features

• Text and contrast: legible fonts, clear headings and high-contrast elements for readability.

• Keyboard navigation: core site functions, product browsing, cart and checkout are accessible by keyboard.

• Alternative formats: we provide product information and support in alternative formats on request, including larger text or plain text summaries.

• Images and descriptions: product listings include detailed descriptions and multiple photos to help decision making.

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Accessibility for Products and Services

• Assisted ordering: customers can place orders by phone if online ordering is difficult due to accessibility needs.

• Custom requirements: we provide bespoke solutions and will discuss adjustments to designs to improve accessibility where feasible.

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Feedback and Improvements

• Ongoing work: we review accessibility regularly and welcome suggestions to improve the site and our services.

• How to provide feedback: email tokenoftheforest@gmail.com with “Accessibility feedback” in the subject and a brief description of the issue.

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